Handling Conflict | Certificate | Level 2 | 3 Topics | 1 Assessment | 42 Minutes

Handling Conflict Training

LEVEL: 2

certified by: CPD
topics: 3
assessment: 1
pass mark: 75%
duration: 42 minutes
downloadable personalised certificate
professional voiceover

CPD-certified

Handling Conflict Training

WHY SHOULD YOU COMPLETE THIS COURSE?

To improve your skills handling conflict by:

  • Understanding why conflict arises
  • Recognising what can be done to prevent it or best handle it.

This course has been created in collaboration with subject experts.

CONTENTS:

This CPD-certified, level-2, e-learning course is suitable for anybody looking to enhance their handling of conflict.

The course includes optional voiceover recorded by a professional actor, includes downloadable resources, and provides certification upon completion to evidence the learning provided.

It is specifically designed to give learners a good understanding of what conflict is, why it arises, how it can be avoided or prevented, and how to deal with it if it does arise.

Topic 1

introduction

what conflict looks like, how it appears, causes and consequences

introduction
Topic 2

preventing conflict

a look at a number of practical steps that can be taken to help prevent conflict arising

preventing conflict
Topic 3

dealing with conflict

how to best deal with conflict when it does arise, including, specifically, confrontation

dealing with conflict

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