.png)
Course description
Overview of contents
This e-learning course is suitable for anyone wanting to enhance their customer service skills. The course includes the basics of good customer service, why it is important, and how to face the various challenges that customer service can present. It covers the fundamentals, good and bad examples as well as recognising what you can do to improve your customer service.
This course is available as part of the flick subscription or to license for hosting on your own learning management system. If you attain the pass mark of 75%, you'll be awarded a certificate.
Topics covered in Customer Service Training
Topic 1: introduction
A look at what customer service is and why it is important.
Topic 2: good customer service
What good customer service entails, including guidance for how to provide it.
Topic 3: challenges
What customers want, whether their expectations are always fair, and a detailed look at the various challenges presented by customer service.
More about flick learning
Our mission is to transform the world of must-do training, particularly for those on budgets, into highly effective, engaging and actually quite enjoyable, e-learning.
Understanding that no one completes a flick course for the sheer pleasure of it, we set out to create e-learning that is to-the-point, simple to absorb, easy-on-the-eye, and memorable.
With everything we do, we have 2 guiding principles: 'focus only on what people need to know' and 'find a way to make it stick'.
Animation & video
We use animation and video to illustrate and enhance content, and keep it moving.
Stunning imagery
A distinctive design theme for every course - from Wild West, Bridgerton and Film Noir to Vintage Space – it’s certainly memorable!
Music, voiceover & soundscapes
Carefully curated music and audio sound to maintain engagement and create atmosphere; optional professional voiceover if you prefer to listen.
Narratives
…because everyone loves a story!
Interactivity & gamification
Matching pairs, Spot the Hazard, word searches, Beat the Clock and most recently, Wordle to reinforce key learning points.
Multi device support
Flawless performance on any size screen or device.
Simple language
All courses have a reading age of 11 – making it simpler if English is not your first language.
Content paths
Our courses allow users to choose from different content paths or streams to reflect your job role or nation.
Course features
Don't just take our word for it
Coming from a customer service background originally, it was great to keep up to date with this kind of training. I love the pop art element as it gives it a bright and appealing approach
Jade
The training was very engaging and helped me to feel more confident that I can give out good customer service.
Carys
Loved the layout, graphics and interactivity of this course.
Emma
Training you can trust.
Accredited by
CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Assured by
RoSPA
All flick’s health and safety courses are assured by the Royal Society for the Prevention of Accidents through their RoSPA Qualifications Assurance System, providing up-to-date, quality and content-approved training.
Audited by
IATP
Our Asbestos Awareness and Asbestos Duty to Manage courses are independently audited and accredited by IATP, ensuring peace of mind that our content is fit for purpose.
Written by
Experts
We work with a team of retained consultants, expert in their fields, to ensure our content is up-to-date and fit for purpose.
