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Customer Service Training Course | Certificate | Level 2 | 3 Topics | 39 Minutes

Customer Service Training

LEVEL: 2

certified by: CPD
topics: 3
assessment: 1
pass mark: 75%
duration: 39 minutes
downloadable personalised certificate
professional voiceover

CPD-certified

Customer Service Training

WHY SHOULD YOU COMPLETE THIS COURSE?

To improve your customer service skills in any kind of work setting by:

  • Understanding the fundamentals of customer service
  • Looking at good and bad examples of customer service
  • Recognising what you can do to improve your customer service

This course has been created in collaboration with subject experts.

CONTENTS:

This CPD-certified, level-2 e-learning course is suitable for anyone wanting to enhance their customer service skills.

The course includes optional voiceover recorded by a professional actor, includes downloadable resources and provides certification upon completion to evidence the learning provided. The course is specifically designed to teach learners the basics of good customer service, why it is important, and how to face the various challenges that customer service can present.

Topic 1

introduction

A look at what customer service is and why it is important.

introduction
Topic 2

good customer service

What good customer service entails, including guidance for how to provide it.

good customer service
Topic 3

challenges

What customers want, whether their expectations are always fair, and a detailed look at the various challenges presented by customer service.

challenges

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